• FULL-OUTSOURCING E-SHOP MANAGEMENT

    ELICA

    SUPPORT THE NETWORK OF B2C DEALERS IN ITALY AND ABROAD

BACKGROUND

Established in 1970 in Fabriano, Elica designs and manufactures hoods, air purifiers and diffusers appreciated and recognized throughout the world as a symbol of Italian-made quality, design, and innovation.
The search for the highest quality and expertise drove Elica to find a qualified partner for the outsourced management of e-commerce, logistics, e-shop warehousing, and online customer care.

activity

Logistics and warehouse Customer care Gestione totale e contabilità

GOALS

Elica assigned us to the operational management of its e-shop, and therefore encashments, invoicing, accounting, couriers and stock levels are all directly managed.
We also handles orders coming from e-shop users, customer care, and marketplaces, quantifies shipping costs, checks deliveries, and deals with every possible goods return and reconditioning procedure.

STRATEGIES AND TOOLS

- Processes orders and relevant tax documents (invoices, shipping bills, credit notes) daily. At Elica request, Calicant.us manages order encashments through its own accounts, handles all administrative and communication duties with users and couriers, until final delivery by forwarding the tracking number to trace the shipment online,

- Manages stock levels (with dropshipping for bulky goods) and return procedures,

- Accompanies buyers online through every step in the purchase procedure, and provides after-sales assistance. The calicant.us e-commerce customer care team is multilingual and vaunts experience in Elica products in order to answer the widest range of the customer’s doubts and questions.


THE OUTSOURCING OF OPERATIONAL MANAGEMENT OF E-COMMERCE BY CALICANT.US GIVES ELICA MANY BENEFITS WITHOUT COMPROMISING THE CONTROL OF BUSINESS STRATEGY IN ANY WAY

Logistics and warehouse Customer care Gestione totale e contabilità

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