• E-commerce Outsourcing

    erboristeria.com

    Managing online sales for the beauty industry

BACKGROUND

Natural Health Research Srl, owner of Erboristeria.com, has years of experience in the Beauty & Wellness sectors. With a dedicated team, it markets and distributes online leading brands of natural cosmetics, dietary supplementation and phytotherapy both in Italy and internationally.

In the light of the success of the e-commerce starting the first months of business, they entrusted Calicantus with managing their online sales and logistics, so that they could focus internally on core business tasks without having to invest new resources.

activity

Order management Logistics management Despatch management Customer care

GOALS

To outsource orders fulfilment, logistics, warehousing and customer-care processes so as to:

- concentrate internal resources on key business activities
- ensure impeccable service to their digital customers
- optimise orders-collection processes
- save on managing their logistics and warehousing

STRETEGIES AND TOOLS

To meet the demands of Erboristeria.com, we manage daily logistics and shipping of orders that come from both marketplaces and e-commerce, which we manage internally independently. We interface with the company to restock goods at our warehouses. We also take care of after-sales assistance through our customer-care service.


To outsource the management of online sales and logistics to an external Partner, so as to focus on the most important activities for the business without having to invest new resources.

Order management Logistics management Despatch management Customer care

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