Background
Teporia is a new digital-first brand of outdoor design.
Activity
Customer careOnline sales management - Merchant of RecordsTotal management and accountingWeb developmentObjectives
– Direct selling and cross-border shipping
– Brand launch and communication
– Optimization and management of sales processes
– Organization and management of Customer Service
Strategies and tools
The Teporia eStore represents the brand launch tool. It was developed thanks to the collaboration between Margherita Rui (in charge of the brand and product creative direction), and the partner agency Dogtrot (in charge of the communication strategy, art direction, brand identity and general coordination activities).
The website is also the main sales channel in the Italian and European markets. Profiting considerably from the BigCommerce platform, it is supported by the complete management by Calicantus in the form of Merchant of Records (MoR) and cross-border Customer Service through couriers that are specialized in the delivery of particularly cumbersome items.
