Customer Care makes the difference
In Ecommerce, a responsive customer service is essential to ensure a positive shopping experience. An effective Customer Care supports users at every stage of the process, offering reassurance and timely responses, and contributing decisively to increasing conversion rates and loyalty.
It is not just about providing direct support through tickets, chat and telephone: users also expect reliable digital tools, including easy returns management, detailed order tracking, and clear and accessible FAQs. Self-service requires attention too, with technologies and automations making the experience fluid and autonomous. A modern Customer Care system is integrated, flexible and designed to offer value at every touchpoint.
Put customers at the center
In Ecommerce, truly putting customers at the center means creating authentic relationships, listening to their requirements and offering timely, empathetic and customized support throughout the entire purchasing journey.
Calicantus Customer Care was created precisely with this goal in mind: to act not only as a mere Support service but also as a bridge between brands and people. Every interaction is an opportunity to generate trust, increase satisfaction and build lasting loyalty.
Discover the services that make your Ecommerce customer support service really effective:
First-rate Contact Center service
A specialized team manages first contacts with customers, ensuring rapid and precise answers in order to offer a consistent, efficient and conclusive experience from the very first exchange.
- Activation of a dedicated platform for centralized ticket management..
- Direct request management on orders, shipments, returns and payments..
- Support to the Brand’s Customer Care operators to ensure consistency and efficiency.
- Continuous communication with the user until the request is completely settled..
Knowledge Base (FAQs) and Self-Service Support
73% of customers prefer to solve problems on their own, hence our smart and user-friendly Knowledge Base, which includes:
- The creation of a multilingual self-service support portal.
- The release of clear and updated articles on shipments, returns, payments and company policies.
- Support to the Client team in drafting and optimizing customized contents.
A well-structured system can reduce customer service requests by up to 40%, improving operational efficiency and user satisfaction.
Answer Bot: Artificial Intelligence at the service of Customer Care
Answer Bot automates answers to frequently asked questions, offering immediate support to customers and easing the workload of the team. Thanks to AI, it understands requests and responds in a simple and natural way. Answer Bot can:
- Provide immediate answers to the most frequent questions.
- Ease the workload of Customer Care operators.
- Independently manage requests on shipments, returns and payments..
- Work 24/7, in multilingual mode too.
Personalized Customer Service Dashboard
To ensure a customer service always up to clients’ expectations, we provide interactive and customized dashboards, designed to offer a thorough and updated view of Customer Care performance. Through the analysis of the main KPIs, we support Customers in the continuous monitoring of service quality:
- Response and resolution times: to assess ticket management efficiency.
- Customer satisfaction: through quantitative and qualitative indicators, including customer feedback following support.
- Team performance: with detailed reports to assess productivity, workloads and quality of interactions.
Everything you need
Multilingual and Global Customer Care service: support in over 200 Countries
Calicantus guarantees an international Customer Care service, managing communication in several languages to support your customers wherever they are. We operate in over 200 Countries, responding promptly and professionally to the requirements of a global market.
Technology at the customer’s service: dashboards, returns, automations and self-service
We provide your Brand with advanced technological tools designed to streamline request management: centralized dashboards for monitoring interactions, an integrated returns portal to facilitate post-sales, automations to reduce response times and self-service platforms to increase customers’ autonomy.
Complete request management: from order to after-sales
Our Customer Care covers all the key aspects of customer experience: information on shipments and orders, support during payment, assistance with order errors, administrative requests, logistics updates and pre-purchase consultancy.
Why choose Calicantus Customer Care?
Increased conversion rates
Prompt and competent support reduces abandonment rates and improves sales.
Customer loyalty
Efficient customer service creates long-term relationships with buyers.
Multi-channel support
We provide support via email, chat and telephone, both in Italian and English.
Process optimization
From ticket management to automation with Answer Bot, we turn customer care into strategic value.
Case Studies
Discover our case studies and see how brands from different industries overcame complex challenges and achieved real results through innovative solutions and tailored digital strategies.
Tre Spade by Facem Spa
Omnichannel and international expansion for the Tre Spade brand with Calicantus’ MoR and logistics
Atlantis
An e-commerce integrated with the company's ERP and the operational management of its e-shop
Lineabeta
A website and digital strategy to present the brand and catalogue in a coordinated fashiono
Services
We support business ideas:
Why you should choose us...
Calicantus operates as a Merchant of Record (MoR), offering highly flexible outsourced services that can be adaptable in a composable mode, based on the level of structuring of the Brand.
Our figures prove our experience and the success achieved by the Brands we have supported.
Client list
...and who has already chosen us
Find out which Brands have entrusted us with their Digital Commerce.
