Managing an online store takes time in terms of logistical and customer
care activities, which actually can be outsourced very well.
Not only does this save you money but it focuses your
company's internal resources on activities that create more value.
FIND OUT HOW TO MAXIMIZE YOUR INVESTMENT
We have entrusted the management of our e-commerce to Calicantus, opting for a full-outsourcing service that frees us from the tasks which are not part of our core business.
Online sales are growing steadily every month: a big satisfaction.
But even more important for us are the results of customer satisfaction that the Calicantus service has allowed us to achieve.
We started working with Calicantus in 2014, after evaluating several platforms that provided similar services.
We needed a company to take over all the management of our e-commerce and related activities, such as site management and digital marketing.
We started with a dedicated logistics, and then integrated all our stocks to the online catalogue. The results achieved were in cost-optimization and an increased range for our customers.
Calicantus has always followed and supported us with professionalism in the development of our business
In 2013 we delegated the management of our Nava Design e-commerce to Calicantus, and have obtained a very high level of customer satisfaction, with an approval rating of over 95% of the customers managed.
The relationship of trust and collaboration developed over time has led us to choose Calicantus also to manage the e-commerce brand MHWay.
Depending on your needs, our multilingual team provides support via contact forms, chat, email, phone, etc.
a. in addition to the availability of products, it is necessary to organise the company systems in such a way as to allow smooth communication between us, you and the end customers.
If you're not ready yet, don't worry! We have extensive knowledge and a network of partners who can find the solution to any problem.
a. Returns are a strategic aspect from the sales viewpoint because they reduce distrust among end customers and reassure them during the purchase phase. Returns must therefore be addressed with care, while bearing in mind that legislative provisions allow buyers to exercise the right of withdrawal within 14 days, but they do not establish that the costs of return be borne by the seller. There are therefore 3 possible solutions:
1. Free return where the seller bears the cost of shipping and dealing with the courier
2. Free return where the seller bears the costs but Calicantus deals with the courier
3. Return at buyer's expense dell'acquirente
Thanks to the internet and international marketing activities, it has become easier to reach new markets.
From a logistical viewpoint, shipping to Italy and Europe is easy as they are inexpensive and the goods arrive in 1 or 2 working days.
North America is also well-served, as well as having the benefit of duty-free up to $800.
We can also ship worldwide but the costs and delivery times are longer. Nevertheless, if a country is strategic or if there are sufficient sales volumes, we can activate local logistics in the target country, thanks to our network of partners. Finally, the restrictions that affect certain types of goods, such as food, alcohol, pharmaceuticals and flammables, must be assessed.
Among the solutions we offer, there is also drop-shipping (i.e. the sale of goods that you do not have physically). This allows the seller to:
• save on renting or purchasing a warehouse;
• not invest in buying the goods;
• not have to take care of the inventory of products and their storage;
• not manage the logistic processes of the goods, from packing to shipment.
We help you to grow your ideas and to turn them into new opportunities