Payments, receipts and electronic invoices, emails, phone calls, shipments, logistics and warehousing… all these tasks can be a huge obstacle for companies who wish to invest in Italy and Europe. Our decennal experience in the European online market will help your business to overcome all the bureaucratic and cultural jams on your way.
Why outsource your e-commerce?
- STRATEGY: Let’s define an online business strategy that suits your targets, supported by our experience and structure, already prepared for the complexities of the online sales
- SIMPLIFICATION:Get only one commercial referent for your digital projects (us), we will handle the e-commerce Administrative, Logistics, Client managerment implications for you
- RESULTS: Our Merchant Of Record business model is based on performances from your online sales. Tranform the Capex in Opex and launch your project easily
- SPEED IN LAUNCHING: No need to set up a business unit dedicated to online sales. Reduce the time of your go-to-market using our logistic, administrative and customer care structure
- MARKETPLACE STRATEGY: Launch your business on the main European marketplace platforms with us, check the markets reactions and maximise your ROI
- VALUE OF DATA: You are the owner of all sales data, informations, strategy, market and price positioning
How does the management of outsourced e-commerce work?
- Our team manages orders, returns, invoices, shipments and every other aspect tied to the customer satisfaction
- We can adapt our services to your needs: customer care, shipments, administration, marketing, IT development, let’s talk about your business structure and see how we can support your development
- Your online customers will get an impeccable service while your administration won’t need to deal with the B2C complexity. We will be your only referent and partner
- Start to seads your online presence in our markets without investing in a whole structure: your customers will always be yours, we will only be at our best to satisfy them through our customer service and logistic team
- Saves time and money by automating the sales process without giving up the direct relationship between your brand and the digital consumer
HOW WE CAN HELP YOU:
MANAGING ORDERS AND RETURNS
We process orders daily with the issue of the relevant tax documents (invoices, shipping lists, credit notes) on behalf of the manufacturer, with dedicated numbering according to current legislation. We are also organized to handle the collection of orders on our accounts or, on request, on those of our customers.
MANAGING THE WAREHOUSE AND E-COMMERCE LOGISTICS
We can keep the items in our warehouse, physically taking charge of the products within our logistics facilities.
E-COMMERCE MANAGING
We dedicate a whole team to keep the digital strategy always performing and up-to-date, coordinating the application of sales strategies and the various management and marketing activities, checking payement gateways, respecting timing and deadlines for invoicing, tax declarations, bureocratical aspects.
MANAGING DESPATCHES
We use the main couriers, with whom we have privileged relations and preferential rates. We can take care of all the administrative and communication tasks with users and couriers, through to the final delivery, by sending the tracking number to track the shipment online.
DEDICATED CUSTOMER CARE
We accompany users at all stages of the purchase process, assisting them also in after-sales service. We reassure and inform (in the languages of the reference markets), and promptly solve the relational complexities typical of e-commerce.
DO YOU HAVE SPECIFIC NEEDS?
Contact us and tell us about them. Our consultant will call you back to define the ideal strategy and services for you.
Case studies
FAQ
What tools can I use for customer care?
Depending on your needs, our multilingual team provides support via contact forms, chat, email, phone, etc.
What do I need to outsource some areas?
a. in addition to the availability of products, it is necessary to organise the company systems in such a way as to allow smooth communication between us, you and the end customers.
If you’re not ready yet, don’t worry! We have extensive knowledge and a network of partners who can find the solution to any problem.
What are the policies on returns?
a. Returns are a strategic aspect from the sales viewpoint because they reduce distrust among end customers and reassure them during the purchase phase. Returns must therefore be addressed with care, while bearing in mind that legislative provisions allow buyers to exercise the right of withdrawal within 14 days, but they do not establish that the costs of return be borne by the seller. There are therefore 3 possible solutions:
1. Free return where the seller bears the cost of shipping and dealing with the courier
2. Free return where the seller bears the costs but Calicantus deals with the courier
3. Return at buyer’s expense dell’acquirente
How many markets can I ship to?
Thanks to the internet and international marketing activities, it has become easier to reach new markets.
From a logistical viewpoint, shipping to Italy and Europe is easy as they are inexpensive and the goods arrive in 1 or 2 working days.
North America is also well-served, as well as having the benefit of duty-free up to $800.
We can also ship worldwide but the costs and delivery times are longer. Nevertheless, if a country is strategic or if there are sufficient sales volumes, we can activate local logistics in the target country, thanks to our network of partners. Finally, the restrictions that affect certain types of goods, such as food, alcohol, pharmaceuticals and flammables, must be assessed.
Can I sell without stock, in drop-shipping?
Among the solutions we offer, there is also drop-shipping (i.e. the sale of goods that you do not have physically). This allows the seller to:
• save on renting or purchasing a warehouse;
• not invest in buying the goods;
• not have to take care of the inventory of products and their storage;
• not manage the logistic processes of the goods, from packing to shipment.
Do you have any particular doubts?
Contact Us, we have all the answers you need!